Report >> 2. Number and Nature of Complaints
In the 30 day period following the concert, 14th July – 13th August, MCD received a total of 1,364 complaints including letters sent to the National Consumer Agency and the Consumer Association of Ireland.
The majority - 761 were complaints about seating and these almost entirely broke down into three areas:
- claims that seating did not exist,
- people were sitting in their seats,
- did not get the seats they paid for.
The remaining complaints, i.e. those who didn’t specifically state seating, include 127 who complained about car parking and more specifically:
- ground conditions,
- trying to locate cars post concert,
- lack of stewards and stewarding post concert.
220 complained about traffic and specifically the long delays on the approach roads to the site.
The remaining 256 complaints received did not mention seating, car parking or traffic specifically as an issue and they broke down as follows:
Disruption around them (26)
Ground Conditions (43)
Health and Safety (16)
Event Management (54)
Merchandising (16)
Disabled Access (2)
Didn't know it was outdoor (9)
People standing in front of them (8)
The performance (6)
Road signage (4)
Big screens (4)
Distance of seats from stage (12)
Stewarding (38)
Other – non promoter related:
Gardá Síochana (4)
Ticketmaster (4)
Needaticket.com (4)
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